Luvvoice GDPR Policy

Effective Date

February 1, 2024

1. Data Controller Information

Luvvoice AI ("we," "our," or "the Company") is the data controller of your personal data. If you have any questions about the processing of your personal data, please contact us at:

• Email: [email protected]
• Website: luvvoice.com

2. Data We Collect

We may collect the following types of personal data:

• Identity information (name, username)
• Contact information (email address)
• Technical data (IP address, browser type)
• Usage data (how you use our services)
• Payment information (processed through secure third-party payment processors)

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of our contract with you
• Compliance with legal obligations
• Our legitimate interests
• Your consent

4. Your Rights

Under GDPR, you have the following rights:

• Right of access - obtain a copy of your personal data
• Right to rectification - request correction of inaccurate data
• Right to erasure ("right to be forgotten") - request deletion of your data in certain circumstances
• Right to restrict processing - limit how we use your data
• Right to data portability - receive your data in a structured format
• Right to object - object to certain types of processing

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and security audits.

7. International Data Transfers

When we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

8. Cookie Policy

We use cookies and similar technologies to improve user experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Contact and Complaints

If you have any questions or complaints about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with your local data protection authority in the EU.

• Data Protection Officer Email: [email protected]
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+0)

10. Policy Updates

We may update this GDPR Policy from time to time. Any significant changes will be notified to you via email or website notification. Your continued use of our services constitutes acceptance of the updated policy.